Shipping & Policies

PRODUCT

ART PRINTS

Art prints are unmatted, unframed, and borderless and are produced on high quality, matte-finish archival paper that will last over a lifetime. A satin finish is also available. If you prefer the satin-finish, please be sure to make this selection on your purchase! Please note:

  • Colours of images on screen may differ slightly from the actual print due to variations in computer monitor calibrations.
  • Any blur or texture on the image is intentional.
  • All images displayed in our shop are low resolution to prevent theft or misuse.
  • All images are original photography by Charlene Precious.

COPYRIGHT

All images in our shop are property of Charlene Precious Co. Purchase of images does not transfer rights for reproduction or resale, except under a wholesale or licensing agreement. Using them in any way without our permission is in direct violation of copyright laws.

PACKAGING

  • All art prints up to 11x14" are securely packaged to protect against damage and moisture. They are sealed within a clear protective sleeve, backed on a rigid board, wrapped with love, and inserted into a bubble envelope.
  • All prints larger than 11x14" are shipped in a heavy duty tube.

CUSTOMS CHARGES

Packages containing prints up to 8x12" are shipped as oversized lettermail and should not incur any customs charges. Larger items that are shipped outside of Canada may incur additional fees, taxes, tariffs, duties, or customs charges. Since we are unable to predict or calculate these charges, the buyer is responsible for payment of these charges should they occur!

RETURN OR EXCHANGE POLICY

Damaged, unused, or unopened orders may be returned within 15 days of receipt for an exchange or refund. Once we have received the returned item(s), the charges will either be credited back to you for a refund or new item(s) of equal value will be shipped to you at no charge for an exchange (please note that initial shipping costs are non-refundable).

Used or opened items cannot be returned. Please also note that custom orders are non-refundable once your order is confirmed!

In any case, if you are not 100% satisfied with your item(s), we want to hear from you! Please contact us as soon as possible, so that we can resolve the issue quickly. We truly want you to be happy!

PAYMENT

Accepted methods of payment are PayPal or Credit Card. Alternative methods of payment may be accommodated within special circumstances – please contact us for support!

SHIPPING

TURNAROUND TIME

Please allow up to 2 weeks for us to process and ship your order!

RUSH ORDERS & EXPEDITED SHIPPING TIME ESTIMATE FROM TORONTO, CANADA

Expedited shipping is available at the check-out! Estimated expedited shipping time is 3-4 business days.

STANDARD SHIPPING TIME ESTIMATES FROM TORONTO, CANADA*

  • Within Canada: Approx. 1 week
  • United States: Approx. 2 weeks
  • Everywhere Else: Approx. 2-6 weeks

*Please note that these are only guidelines. Packages can sometimes take a bit longer to arrive due to increased volume of mail around the holiday season, delays at customs, and inclement weather.

PACKAGE TRACKING

Art prints up to 8x12" are shipped without tracking information.
Art prints larger than 8x12" are shipped with tracking information.

SHIPPING ADDRESS

We will ship to the shipping address you provide to us, so please be sure to double check your shipping address at the check-out!

SHIPPING NOTIFICATION

We will notify you once your package has been shipped!